Guarantees & Installation Policies

Door panels and steel structure:

Our door sets come with the following guarantees, separately for each door part:

1.12 years steel structure only  ( to include door frame ,door leaf & hinges ). ( Annual hinges oiling service recommended  ) 
2. External door 3 years anti-corrosion guarantee if metal parts are not damaged ( door must be protected from direct weather influence ). 20 years for internal apartment doors. 
3. 5 years from cracking and paint peeling if door is modern or traditional but with flat millings and protected from direct weather influence. Minor invisible from 1.5 metre  paint imperfections permitted. Door designs fitted without protection above (eg. canopy,portico ) it are covered with 1.5 year paint guarantee.
4. Door sets with intricate wooden medite or plywood mouldings ( usually Victorian, Georgian and Edwardian styles ) dark , especially glossy finishes are NOT covered with a warrantee against intricate moulding cracking.
As a natural product, even the best  timber door mouldings may experience some movement in all planes; movement within the published British standards will not constitute a defect. The guarantee does not cover the paint finish, some variation should be expected and small cracks on joints and in the face, whilst rare, are not unexpected or of structural concern. Theses should be filled and repainted with the touch up paint provided. 

.No warrantee given for door that is fitted without protection.Protection must be installed before our door is fitted. 
5. Okoume or Oak plywood door panels  are not covered by crack free or twisting guarantee as they are natural materials.
6. No guarantee for door panels if doors open outwards and if there is no full protection from weather influence.
7. Please note that dark doors especially with a gloss finish will fade and beadings will experience movement if fitted in direct sunlight and rain. 


1. All traditional door external panels are made from more than 15 pieces of Wood EDM or Marine Plywood depending on choice . Due to unstable nature of these materials , weather,  and high vibration when door is in use smaller or bigger cracks will appear  sooner or later , if door is unprotected from weather influence please fill up those gaps with filler ,acrylic sealant or silicone to stop water getting deeper and creating bigger damage.  
2.  Please visit our show room to view the glossy finishes we offer, and keep in mind that a shiny door needs very high and scheduled maintenance to keep it this way.
3. 12 years external panels guarantee from twisting or splitting , if the Medite Tricoya extreme MDF option is chosen. At extra £125+VAT per standard size door, this option recommended for glazed doors and side panels only.

The good news is that even if the external panel is damaged by weather or vandals it will not impact your door steel structure , locking or functionality. You will remain safe in your home.           
All our door panels can be sanded filled and painted like any wooden door . 

4. To keep the finish smooth and shiny ensure no abrasive materials or chemicals are used to clean your door. Microfibre cloth with some water and glass cleaner for glass parts is more that enough to keep your door clean. 

5. Traditional door beadings may experience some movement , this will not affect the function of the door. Whilst rare it is to be expected and should be filled and repainted with touch up paint. The guarantee does not cover the paint finish. The more the door is exposed to the sun,rain and weather conditions the more frequently the door will require re-painting. 
6. No guarantee is given for the supply only of doors from ''Buy Now Range'' , as damages and other wrong adjustments can be made to the door structure during unprofessional installation. Please check package and door condition on delivery. Full refitting charges + materials apply if correction on site is needed. 

Multipoint Locks , Cylinders , Latches , door closers , door chains.

1.  3-5 years for ISEO - FIAM  Mottura and ASSA locks  depending on the supplier. ( Annual lock oiling service recommended  ) 
2.  1 year lock cylinder ( for all type of locks cylinders).
3.  1 year for FIAM keypads remote pads and Radio receivers , E-KEY  finger scanners and electric latches ,frame plates . ( Must be without visible or other damage ) 
4.  1 Year for door closers , and 6 months if door closer fitted at communal entrance or commercial premises. ( 6 month interval maintenance required )

PLEASE NOTE we do not offer emergency call out service if keys are lost broken or you get locked outside . Unless it’s in radius of 3 miles from SE128RW and only 8-16 pm Monday - Friday . Please find the following locksmiths below incase of an emergency.


1.South Eeast London :  Terry's All Locks   02084808348

2.24/7 London Locksmiths ( Covering All London  Areas )  02030028245


ALL EXTRA KEY COPIES ( EXCLUDING MOTTURA & MULTI-LOCK )  can be cut at our head office 388-390 Lee High Road, Lee Green, SE12 8RW. Visits must be booked in advance or alternatively when ordering the door ensure to note how many key copies are required.

Front door hardware:

To include letter plates , centre knobs , door knockers , spy holes.  PLEASE NOTE we do not supply inner flaps internal cowls and door numbers ,but we will fit if it’s supplied by the client on installation day.


With all our door sets we supply standard hardware that is purchased from other independent suppliers / manufacturers .We allow £80 budget per doorset, if your budget goes over we charge the difference. 

Standard letter plates, centre knobs, door knockers, lever and bar handles to be fitted by default to match  lock casing finish but may vary from supplier. If a certain finish is required client must send specification via email and/or provide samples BEFORE ORDER IS CONFIRMED.
All hardware is hand finished so small imperfections may occur .In case of faults or warrantee issues hardware manufacturers are responsible. Client must contact them directly, please find links below:

Our standard hardware suppliers:

Our premium hardware suppliers:


Laminated glass panels comes with 10 years guarantee if there is no visible damages or visible attempt of forced entry. Seals or silicone around glass may need to be redone if removed or damaged. 
Small minor imperfection on glass panels are permitable as per suppliers terms and conditions. Small air spots on frosted film usually disappear after 6-10 weeks after installation.

Installation Policies:

Please note that our fitters will adjust all locks to ensure they work to a high standard, but due to the setting up period or unforeseen building movements, such as those caused by the creation of new openings or extensions such as porches, locks may need additional adjustment. Such follow up adjustments are not covered by a guarantee and additional visits for clients outside a three mile radius from our showroom at SE12 8RW may be subject to an extra charge of £76+VAT. Openings must be prepared by client minimum 1 day before installation , badly or incorrectly prepared opening to be corrected by client/builders or extra charges are applied. Incorrect openings may affect door frame stability and void installation warrantee.

Lead time: 

To ensure quality and fitness for purpose, all of our security doors are bespoke and for this reason we are unable to maintain a stock in order to supply them in a matter of days. Our focus is on doing something well, not just fast. That said, we are able to provide the following approximate lead times for our doors as a guide:
Modern unglazed single - 4-5 weeks .

Modern double 6-8 weeks
Modern glazed - 5-7 weeks 
Traditional unglazed - 5-7 weeks
Traditional glazed or double - 6-8 weeks
Doors with custom-stained glazing and other non-standard options take around 8-12 weeks.

Please note that factories 18 day annual holiday will start from 21st of August , this will affect lead times accordingly. Please add additional 3 weeks for orders placed 1,5 - 2 months before Christmas and New Year period. ( Due to 17 days of factory holiday ,and busy logistics , also our fitting teams )


Please note the following important points regarding lead times:

Due to the tight factory schedule, it is not possible for your order to jump the queue or be manufactured more quickly, even for an extra charge. We will not compromise on quality.

Your lead time will start from the day you have approved the drawings and after a 50% deposit has been paid.

You will receive your first update no earlier than 10-14 days before your door arrives at our warehouse,so please be patient as your call after 2 weeks will not make manufacturing faster.

 Installation terms and conditions:

1.   The exact date of installation can be booked no earlier than a week before the door arrives at our warehouse.
2.   We reserve the right to cancel the installation date if we believe bad weather conditions will hinder our ability to deliver a high quality installation.
3.    A cancellation of the installation date by the client may lead to rebooking delay of up to 7-14 days depending on current workload levels.
4.    The installation of a door typically takes between 2 to 8 hours depending on the size of the door, ease of access to the site and a range of other factors.
5.    Please note that your old door and frame will be damaged in the process of removing it from the opening, so if you would like to retain it for whatever reason, you will need to make alternative arrangements for its removal.
6.    We only install the door frame and the doors you have ordered, although we also adjust the locks and hinges to make sure everything works to a high standard. 
7.    If you wish to fix internal architraves or other beadings, this must be agreed with us in advance when door is ordered.
8.    External frame sealing is included if the opening is already prepared for this, and can be done immediately after the door is installed.
9.   We do not connect or disconnect ALARMS , TELEPHONE LINES ETC .Please contact your service provider in advance to arrange disconection and reconnection works.
10. We do not provide any kind of internal / external decorations such as plastering, crack-filling or painting around the frame. Smaller or bigger damages always hapening around  door frame area .  A 240v power supply and basic welfare must be  provided by the client and should be available on site throughout the  whole of the installation period.
11. During installation time and after our clients are more than welcome to ask questions related to the product and the work on site . Due to health and safety reasons standing behind our team of fitters is not permitted during the installation period. This can distract our installers and affect the quality of the installation. We also offer a supply only option if client would like the fit the doors themselves. 
12. Client is responsible for full checking and protection of door after installation is finished and installation note is signed. Any damage reported after that will not will be accepted. 

13. Client or his builder are responsible to keep the same dimensions of openings  agreed on site , and unchanged floor levels .

14. Please note our  fitters are not responsible for reducing or creating bigger openings, unless is quoted for and agreed before installation , so right tools can be prepared. 


Our fitters will adjust all locks to ensure they work to a high standard, but due to the setting up period or unforeseen building movements, such as those caused by the creation of new openings or extensions such as porches,locks may need additional adjustment. Such follow up adjustments are not covered by a guarantee and additional visits for clients outside a three mile radius from our showroom at SE12 8RW may be subject to an extra charge of £76+VAT. 

Installation Guarantee: 

12 month fitting guarantee. Damage caused by improper use will void the guarantee, survey and repair charges will apply. £35+VAT per h. per person + Materials .Extra charges for clients outside M25 apply.




Do I need to be present on the day of delivery to receive my goods?

We deliver to your kerbside only. Please ensure that someone is available all day, on the day of delivery who is capable of assisting the driver in unloading and checking the goods when they arrive. If there is not someone there present to receive the goods a re-delivery charge will be applied.
At the time of delivery please examine your ordered products carefully and agree or decline to sign the safe and proper delivery guarantee form and accept the products.
The product must be free of mechanical and other defects and must match the colour and size described in the agreement documentation.
As some products are custom-made to your individual order, we will not provide refunds or accept returns in case you simply no longer wish to have the product or are not satisfied with the price, or due to other similar reasons

Payment & additional product storage: 

1.   To place order we require 50% of purchase amount outstanding balance to be settled in 5 days after installation is completed.
2.   For orders over £2500 ex.VAT We will reserve right to request payment of 50% to start production then 40% 3 days before installation and 10% after installation.
3.  Supply only orders must be be paid in full before production starts ,or final 50% payment payment to be made 2 days before delivery.
4. If your project delaying we can keep your door for free for 3 weeks only , then we will charge £15 per week per dorset. 


Recommended annual service.

To include : Hinges and locks oiling , replacement of all door seals , readjusting of locks and cleaning of door 

Within M25  £95 +VAT  
Outside M25   £120 +VAT


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