Guarantees
PLEASE NOTE WHEN ORDERING DOORS FROM US YOU AGREE WITH ALL FUSSY CHOICE LTD TERMS & CONDITIONS BELOW.
( Cerberus Doors is a trading name of Fussy Choice LTD )
STEEL STRUCTURE ( Frame, door leaf & hinges )
1. 10 years steel structure for door frame , door leaf & hinges only (annual hinge bearing oiling service needed , WD40 spray or other thicker oil, before oiling bearings door needs to be lifted up to 5mm up.)
2. 3 years steel part anti-corrosion guarantee if metal parts are not damaged ( door must be protected from direct weather influence , from mould or permanently rising damp).
3. 20 years steel structure guarantee for internal apartment doors; frame , door leaf & hinges . ( 18 month hinge bearings oiling service needed , WD40 spray or other thicker oil can be used. Before oiling bearings the door needs to be lifted 5 mm up.)
EXTERNAL DOOR PANELS : ( Flat carved , modern designs , always made from Medite Tricoya )
1. 2 years from cracking and paint peeling if door is modern or traditional but with flat millings.
2. Modern doors with flat panels fitted without protection above are covered with 1.5 year paint guarantee if not damaged (excluding okoume & solid oak wood)
3. Minor invisible from 2 metre distance paint imperfections are permitted.
4. No guarantee given for any door panels if doors open outwards and if there is no full protection from weather influence.
5. 10 years external flat panels guarantee from twisting or splitting , layer of paint or primer not included.
EXTERNAL DOOR PANELS : ( Victorian , Georgian , 1930'S with intricate beadings usually made from wooden mouldings , Okoume or Medite Tricoya )
1. Door sets with intricate wooden , Medite Trycoya , okoume or other plywood mouldings ( usually Victorian, Georgian and Edwardian styles ) dark , especially glossy dark colour finishes are NOT covered with a warrantee against intricate moulding edge or mitre micro cracking. To slow down this process full protection from weather influence for that kind of door is required.
2. Please consider carefully before choosing traditional above surface moulded designs as they always require more maintenance than flat carved ones .
3. Please visit our show room to view the glossy finishes we offer, and keep in mind that a shiny door needs very high and scheduled maintenance to keep it this way.
FURTHER EXPLANATIONS AND MAINTENANCE FOR TRADITIONAL DESIGN DOOR PANELS:
1. As a natural product, even the best timber door mouldings may experience some movement in all planes, movement within the published British standards will not constitute a defect. The guarantee does not cover the paint finish, some variation should be expected and small cracks on joints and in the face, whilst rare, are not unexpected or of structural concern. These should be filled and repainted with the touch up paint provided. ( Applies only if solid wood used )
2. Please note that dark doors eg. black especially with a gloss finish will fade and beadings will experience movement if fitted in direct sunlight and rain.
3.To keep the finish smooth and shiny ensure no abrasive materials or chemicals are used to clean your door. Microfibre cloth with some soapy water and glass cleaner for glass parts is more that enough to keep your door clean.
COLOR SELECTION AND PAINT FINISHES
Our standard reference for selecting door colours is the RAL K5 colour palette, which we recommend to all customers as the preferred option.
At the Customer’s specific request, we may also work with colours supplied or specified by other recognised paint manufacturers, including Farrow & Ball and Little Greene. However, such paints are not necessarily designed or formulated for spray application to door panels, and the pigments may not always produce an exact match to the selected colour sample.
Where the Customer chooses a non-RAL paint or colour system, we accept no responsibility for variations in colour, pigmentation, surface finish, durability or overall paint quality. We shall also not be liable for any costs, losses or delays arising from the need to repaint or refinish the door or panels.
Customers should also be aware that certain shades, including pinks, reds and other bright or highly pigmented colours, may fade significantly faster when exposed to direct sunlight. Such colours may not achieve or maintain the same performance and appearance standards as our recommended finishes. We therefore provide no warranty against fading, discolouration, pigment deterioration or changes in appearance resulting from sunlight, weather exposure or environmental conditions.
Accordingly, we accept no responsibility for the long-term retention of appearance, colour consistency or finish quality of such colours.
MAINTENANCE AND SERVICING REQUIREMENTS
As with all high-quality engineered products, the warranty remains valid only where the door has been properly maintained and serviced at the required intervals.
No later than two years following installation, the Customer must arrange a Level 1A Door Service directly with us by contacting [email protected].
The standard service charge is £250 plus VAT for properties located within the M25. Additional travel charges apply to properties located outside the M25.
The service includes inspection, lubrication and adjustment of all moving components and mechanisms. Door seals will be replaced where reasonably required.
Any damage, defects or remedial works identified during the service that are not covered by the warranty will be subject to additional charges.
MAINTENANCE REQUIREMENTS FOR DOORS LOCATED OUTSIDE OUR SERVICE AREA OR OUTSIDE THE UNITED KINGDOM
Where a door is located too far from our service area to be serviced by us, or is installed outside the United Kingdom, the Customer is responsible for arranging appropriate local maintenance.
All moving components, including locks and hinges, must be inspected, cleaned and lubricated at least once every 12 months after warrantee to ensure proper operation. In dusty, coastal, industrial, high-humidity or otherwise extreme environmental conditions, maintenance must be carried out more frequently.
Only suitable lubricants must be used. Any excess lubricant must be removed immediately, together with all accumulated dust, dirt and debris. Failure to carry out the required maintenance may affect the operation of the door and may invalidate the applicable warranty.
The good news is that even if the external panel is damaged by weather or vandals it will NEVER impact your internal door steel structure , locking or functionality. You will remain safe in your home.
All our door panels can be sanded, filled and painted many times like any standard wooden door.
MULTIPOINT LOCKS , CYLINDERS LATCHES , DOOR CLOSERS , CHAINS.
1. 1 years for ISEO - FIAM Mottura and ASSA locks depending on the supplier. ( Annual lock oiling service recommended , WD40 spray or similar) . Please note issues due to improper use will incur an additional charge. Please note that ASSA locks have not been used in our doors since 2019. For any servicing, maintenance or repairs required after the expiry of the applicable warranty period, customers should contact a suitably qualified local locksmith.
2. 1 year lock cylinder ( for all type of locks cylinders). 6 months for commercial and communal entrance door.
3. 1 year for FIAM keypads remote pads and Radio receivers , E-KEY finger scanners and electric latches . TEDEE PRO locks , bridges and keypads with finger scanner , frame plates . ( Must be without visible or other damage )
4. 1 Year for door closers , and 6 months if door closer fitted at communal entrance or commercial premises. (6 month interval maintenance required )
5. Charges apply if debris is found in the lock after building work has been carried out as dust can cause build up.
The warranty applies to products located in the UK only .
EMERGENCY LOCKSMITH SERVICES
Please note that Cerberus Doors does not provide an emergency call-out service where keys have been lost, broken or stolen, or where the Customer has been locked out of the property.
In the event of an emergency, the Customer should contact a suitably qualified and insured local locksmith.
Any locksmith details provided by Cerberus Doors are supplied for information purposes only and do not constitute a recommendation, endorsement or guarantee of the locksmith’s services. Cerberus Doors accepts no responsibility for any fees, charges, damage, loss or other consequences arising from the appointment of a third-party locksmith.
Customers are strongly advised to obtain at least two independent quotations before authorising any work.
EMERGENCY LOCKMITHS IN LONDON
1. South Eeast London : Terry's All Locks 02084808348
2. 24/7 250 Kings Road SW3 5UE 02038703732
3. 24/7 08081094071 ( free phone )
ALL EXTRA KEY COPIES ( EXCLUDING MOTTURA & MULTI-LOCK ) can be ordered at [email protected] or at our head office 388-390 Lee High Road, Lee Green, SE12 8RW. You must provide serial number of the key or security card that been provided after installation of door .
Visits must be booked in advance or alternatively when ordering the door ensure to note how many key copies are required.
FIAM Key : £38+VAT
Plus shipping if required.
Alternatively you can cut FIAM keys online by providing the code only, prices start from £45 per key.
https://www.lockshopdirect.co.uk/products/iseo-r6-dimple-key-cut-to-code-iseor6-48359/
FRONT DOOR HARDWARE: ( Budget of £100 included )
1. To include: standard 100x300 letterbox , centre door knob , door knocker & spy hole. Long bar handles for modern doors is also included. If your budget goes the over we simply charge the difference.
2. We do not supply standard inner tidies due to draft issues/rattling noises, we recommend our BLUE premium letter box set at extra cost ( Cut out opening to fit it 95x315).
3. If you are happy with standard quality inner tidy we have provided the link below ( standard aperature to cover is 80x250mm ) please choose minimum size of 125x350mm for inner tidy when ordering.
4. Non standard internal handles must be supplied by client on installation day and delivered on site. ( Please do not send any hardware to our office , unless it needs to be sent to the factory )
5. Concealed alarm sensors can be installed by us for £65 +VAT but must be connected by clients engineer after the door is fitted.
https://www.doorhandlecompany.co.uk/letter-tidies/
https://www.doorhandlecompany.co.uk/door-handles/
Bespoke kick plates made to order: https://kickplatedirect.co.uk
HARDWARE WARRANTY :
Standard letter plates, centre knobs, door knockers, lever and bar handles to be fitted by default to match lock casing, please note that finish may vary from supplier. If a certain finish is required client must send specification via email and/or provide hardware BEFORE ORDER IS CONFIRMED.
All hardware is hand finished so small imperfections may occur. If there are any issues with the hardware client must contact them directly, please find links below. Significant damage of hardware must be noted on installation date only, we will not accept hardware complaints after installation.
OUR STANDARD HARDWARE SUPPLIERS:
https://www.doorhandlecompany.co.uk/door-furniture/
https://www.sdslondon.co.uk/centre-door-knobs.html
OUR PREMIUM HARDWARE SUPPLIERS
GLAZING:
1. Laminated glass panels comes with 10 years guarantee and airtightness for 5 years if there is no visible damages or visible attempt of forced entry. Seals or silicone around glass may need to be redone if gasket was removed or damaged.
2. Small minor imperfection up to 2 mm on glass panels or frosted matting are permitted as per suppliers terms and conditions. Small air spots on frosted film usually disappear 6-10 weeks after installation.
3. Please note that due to secure door construction all requested Georgian lead or MDF bars/ stained glass is to be fitted on top of single glass panel . If you choose clear glass panel silicone sealing on glass bars will be visible from inside.
4. Glass units are a raw material and they go through many processes. Glass units are manmade and may have minor imperfections within (e.g. scratches, blemishes or flaws). We will only replace damaged units that fall outside of the Glass and Glazing Federation’s (GGF) industry set standards. More information can be found on the GGF website: http://www.ggf.org.uk.
CUSTOMER SUPPORT AFTERSALES SERVICE AND ACCEPTABLE CONDUCT
Cerberus Doors is a specialist supplier and installer of security doors. Our services are provided within the limits of our operational capacity, technical expertise and available service resources. Customer feedback confirms that we continue to maintain a high standard of products and installation services.
However, particularly where issues arise in relation to keys, locks or door adjustment, our employees are increasingly subjected to abusive, insulting or unreasonable behaviour, as well as demands that fall outside the clearly stated scope of our warranty.
Cerberus Doors is not an emergency locksmith service and does not have the facilities or dedicated emergency response team required to:
gain access through locked, slammed or accidentally closed doors;
repaint doors damaged by customers, builders or third parties;
repair locks or door components damaged through misuse, accidental damage or unauthorised work; or
provide an immediate response to faults arising outside the applicable warranty.
Where an issue is not covered by the warranty, or where urgent access or repair is required, the Customer should contact a suitably qualified and insured local locksmith or other appropriate specialist.
Our normal service attendance time is approximately 8–12 working days, subject to availability, location, the nature of the reported issue and receipt of all required information. Service appointments are normally carried out during our working hours of 8:00 a.m. to 5:00 p.m.
Any locksmith, contractor or other third party appointed by the Customer acts entirely at the Customer’s own risk. Cerberus Doors accepts no responsibility for any damage, loss, malfunction or additional costs caused by unauthorised inspection, alteration, forced entry, repair or other work carried out by a third party. Any subsequent repair required as a result of such work will not be covered under the warranty and, where we agree to undertake it, will be subject to additional charges.
Customers must treat our employees, installers and service representatives with courtesy and respect. Abusive, threatening, discriminatory, insulting or otherwise unacceptable conduct will not be tolerated. In such circumstances, we reserve the right to suspend telephone communication, require all further communication to be made in writing, refuse non-warranty services, terminate a service visit or take reasonable measures to protect our employees.
All warranty and post-warranty service enquiries must be submitted exclusively by email to [email protected]. Enquiries will be reviewed and answered during normal business hours once we have received all information reasonably required to assess the matter and recommend an appropriate solution. This may include the Customer’s order details, installation address, full description of the issue, photographs and video recordings.
Prepared by Lawyers Direct , in association with e-terms.co.uk 01/06/2026
